Fair Use Policy — WorkspaceCMS

WorkspaceCMS plans are sized for a normal business website. CMS pages (standalone pages like your homepage, about, services, and location pages) have hard per-tier limits: up to 3 on Essentials, 20 on Growth, and 50 on Premium. Blog posts are unlimited on all plans, subject to your plan’s storage allowance, and are never counted toward your CMS page cap. If your usage runs unusually far past the norms below, we’ll reach out to right-size your plan rather than quietly absorb it or surprise you on a bill.

“Unlimited” Management — What It Means

Our plans advertise “unlimited” content updates, image swaps, location edits, gallery additions, blog publishing, and templated page additions. We mean this in good faith: we do not meter, throttle, or surcharge in-scope CMS management work submitted via your CMS dashboard.

We do reserve the right to apply common-sense limits under this Fair Use Policy:

A site running past ~500 pages, ~25 GB of storage, or ~50 deploys/day may be asked to upgrade tiers or move to a custom enterprise arrangement.
Sustained, anomalous ticket volumes (more than 5× our observed median for comparable accounts in the same tier, sustained over 60 days) may trigger a conversation about right-sizing your plan.
Requests that fall outside the scope of “CMS management” — listed in our SLA at /sla — are not part of “unlimited” and require a separate quote.

We won’t surprise you. If your usage approaches a limit, we’ll reach out to talk about options before any change to your service.

Blocker tickets. Tenants can mark a ticket as a blocker in the CMS dashboard — for issues stopping the site from functioning (site down, login or payment broken, forms not submitting, critical SEO regression). We honor every reasonable blocker designation at face value, including ones that turn out, on inspection, not to meet the in-scope criteria. The full blocker definition, tier-graded turnaround targets, and the fair-use guardrail against sustained misuse live in the Service Level Agreement.

5.1 What “unlimited” and “advisory” mean

“Unlimited” and “advisory” allowances assume normal use for a single business website on the Customer’s tier. The plan you select reflects how we size capacity (bandwidth, AI Credits, build minutes) for that profile.

5.2 Review triggers

We may review, and after notice may throttle, rate-limit, require an upgrade, or apply custom pricing to, any tenant exceeding any of:

CMS page limits are hard plan limits (not fair-use soft triggers):
- Essentials: up to 3 published CMS pages
- Growth: up to 20 published CMS pages
- Premium: up to 50 published CMS pages; pages 51–75 billed at $15/page/month; above 75 pages requires a custom quote
Blog posts are not CMS pages and do not count toward these limits. Blog posts are unlimited on all plans, subject to storage allowance.
25 GB stored assets/data;
50 production deploys per day; or
Sustained bandwidth/request volume materially above the tier norm (see your tier in the allowances table).

5.3 Throttling measures

Throttling measures include rate limiting, reduced image optimization, increased cache TTL, or static fallback, applied to protect platform stability and other tenants, with notice where practicable.

In practice: we almost never throttle. The far-more-common outcome is a plan recommendation. If your business has grown into more traffic, more pages, or a heavier media library, we’d rather move you to Premium or to a custom-quoted plan than catch you off-guard. Reach out to us first if you’re planning a launch or a big content push and we’ll size capacity ahead of time.

How we communicate review actions

First, an automated email to the workspace owner with the meter that’s exceeded and a recommendation (upgrade, custom quote, or one-time burst allowance).
A response window (usually 14 days) before any throttle takes effect, unless the situation puts the platform or other tenants at risk.
A real follow-up from the 1Digital® team — we don’t off-board you to a chatbot for a Fair Use conversation.